Shipping & Returns

Shipment

Germany: The shipping costs within Germany are 3,90€, from 70,00€ order value the delivery is for free .

Austria : Shipping costs to Austria are 14.99€, and delivery is free for orders over 150.00€.

Shipping to all countries is handled by DHL. We ship climate-neutrally with DHL GoGreen . For small deliveries, we use Deutsche Post Warenpost.

Shipping to packing stations is not possible.

You'll always find your tracking number in the shipping confirmation email. You can also find your invoice there.

We strive to ship your funnel as quickly as possible. Our shipping time within Germany is usually 2-3 days. Since we ship exclusively with DHL, it's quite possible that your package will arrive sooner :-)

Return

Want to return something? No problem!

You can return items to us within 14 days of receiving the goods. Please ensure that the items are in their original, unused, and undamaged condition .

Before returning your item, simply send us a short email to info@trichtr.com with your order number and the reason for the return – this way we can prepare the return process quickly and easily.

You are responsible for the return shipping costs.
Unfortunately, we cannot accept shipments without postage paid (unpaid postage).

Once we receive and inspect your return, we will refund you within a few days using the original payment method.

Please send returns to the following address:
Trichtr UG (limited liability)
Kaspersweg 6c
26131 Oldenburg
Germany

If you have any questions, please feel free to contact us. We'll be happy to help!

Complaint

If you have a complaint about a purchase made with Klarna, please contact our customer service directly first. We will endeavor to find a solution that is satisfactory for both parties.

If no agreement can be reached, you have the option of contacting Klarna directly. Klarna offers its own customer service and complaints procedure. Further information can be found on the Klarna website:
https://www.klarna.com/de/kundenservice/

pay

In the TRICHTR online shop you have the option to pay with the following payment methods:

  • Paypal
  • Instant bank transfer
  • Apple Pay
  • Google Pay
  • On account (Klarna)
  • credit card